Quality (business)

This article is about quality in a business context. For other uses, see Quality.

In business, engineering, and manufacturing, quality has a pragmatic interpretation as the conformity of something (goods or services); it is defined as being suitable for the intended purpose (fitness for purpose) while satisfying customer expectations. Quality may be a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly. Support personnel may measure quality in the degree that a product is reliable, maintainable, or sustainable. In such ways, the subjectivity of quality is rendered objective via operational definitions and measured with metrics such as proxy measures.

In a general manner, quality in business consists of "producing a good or service that conforms [to the specification of the client] the first time, in the right quantity, and at the right time". The product or service should not be lower or higher than the specification (under or overquality).