Managed services

Managed services are a model of information technology (IT) outsourcing in which a third-party provider assumes ongoing responsibility for managing and maintaining a customer's IT infrastructure and end-user. Unlike the traditional "break/fix" or "on-demand" approach, where support is provided only after technical problems occur, managed services are typically delivered proactively under a subscription model. The provider, known as a managed service provider (MSP), continuously monitors, maintains, and supports the client's systems to help ensure their reliability, security, and performance.

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